Step 1: Reset the gas meter
Locate the gas meter, which will be located outside, generally in the vicinity of the gas tanks. On the gas meter screen, you should see three circles lined up horizontally. If a letter (any letter) appears in any one of these circles, the gas meter needs to be reset (if the gas is functioning properly, all three circles will be empty). Press the reset button firmly. After thirty seconds to a minute, the letter should disappear from the circle and you should see three empty circles, indicating that the gas is functioning properly again. Check to see if the stove turns on.
Step 2: Battery replacement
Every gas stove has a battery compartment, generally located underneath the stove controls on one side. Carefully open the battery compartment and replace the battery.
If the stove still does not light, or if it continues to malfunction frequently over a short period of time, contact your gas company (their contact information can be found on the gas meter, or in the “Explanation of Important Points” contract you received at the time of signing). For translation assistance, please contact the Base Housing Office or your relocation agency (i.e. H&R Consultants/Relo Japan, Silk Relo, Japan Mobility, etc.)